Delivery processing time
Please allow 1-2 days for us to ship your items. Orders are usually dispatched on the same day but may take slightly longer during sales and peak seasons - either way you’ll get an email to confirm once it’s out for delivery!
Next Day Delivery orders made after 3 PM ( 15:00 ) London, UK Time, will dispatched the next working day.
Special Saturday Delivery orders made after 3 PM ( 15:00 ) London, UK Time, will dispatched on Monday using DHL next day delivery.
Where is my order?
You’ll receive an email as soon as your order is dispatched. All deliveries require a signature on receipt.
Delivery dates by country:
UK - standard delivery (3-5 working days) or next day delivery
Europe - 3-10 working days or express shipping 2-5 working days
United States, Canada, Australia and rest of the world - 2-5 working days
Do I have to pay International taxes and Duties?
Please note Shimmi cannot take responsibility for delays due to customer clearance as this beyond our control. Orders do not include possible taxes and duties which may be applied by customs authorities on delivery into your country. Import Duties and Taxes are the responsibility of the customer. If you fail to comply with customs and consequently the parcel is returned to Shimmi you will be liable for additional fees charged for return and re-delivery.
For more information on what duties and taxes may be payable to you prior to the delivery of your parcel, we strongly recommend checking your local customs website or contacting them directly prior to placing an order.
Can I order to an address different to my billing one?
You can enter your preferred shipping address at the checkout stage by selecting the ‘Delivery address is different from billing address’ option.
Where do you deliver to?
Orders are shipped worldwide. Simply choose country at checkout.
Do I need to sign on delivery?
Yes, all deliveries require a signature upon receipt. If no one is available to sign for the parcel, the courier/delivery company will advise you to contact them to arrange a suitable time for re-delivery or collection of the order.
What if I’m not home when my parcel is delivered?
We know you’ll be as excited as we are to receive your dress but it happens, you’ve missed the delivery. You’ll receive a message from the courier to let you know your parcel is waiting for you at a local branch.
What if my order doesn’t arrive?
We recommend waiting until after the the estimated expected delivery date but on the rare occasion your delivery doesn’t arrive on time, ping us a message on our contact page with your full name and order number and we’ll be on the case!
Can I exchange my order?
Due to the popularity of our range we can’t guarantee that we’ll have another size in stock. We’ll provide you with a full refund (once we’ve checked the item’s condition) and you can place another order.
What is your returns policy?
Items must be returned within 14 days of receipt in its original condition.
Conditions for return:
- Return in it's original condition and original packaging with all tags still attached.
- Untampered hygiene and security ribbon.
- Unworn and odourless.
- Without damages, alterations, stains or marks. - Not part of a final sale, sample sale or outlet item
The conditions of the exchange and return will be confirmed upon receipt of the return. Our returns department has the right to refuse a return, if these conditions are not met. In this instance, the item will be returned to the address provided on the order confirmation email.
Start a return here and follow the simple steps.
Due to hygiene reasons we do not provide refunds or exchange for our hijab.
*ALL SALE ITEMS ARE NON REFUNDABLE AND CANNOT BE EXCHANGED.
How much does it cost to return an item?
Returns costs are varied, and dependent on location. Postage charges are not refunded.
- UK (Mainland) - once we have accepted your return request, you will receive a Yodel return label via email. the return label cost is £6, the fee will be deducted when we process your refund.
International return - We offer an optional express returns service worldwide via DHL express. Once we have accepted your return, we will send you a returns label within 24 hours. You can either drop your order off at your nearest service point via https://locator.dhl.com or alternatively you can use https://mydhl.express.dhl/gb/en/schedule-pickup.html#/schedule-pickup#label-reference to select a specified time slot for DHL to collect at a address of your choice free of charge.
THE RETURN FEES ARE AS FOLLOWS:
Europe - £35
USA - £26
CANADA - £35
UAE - £42
REST OF THE WORLD - £52
The return fee will be deducted when we process your refund.
If you choose to arrange your own return, we recommend using a tracked and signed for method of postage to ensure it reaches us safely as we are not responsible for lost, stolen or undelivered parcels. Please update our team with the courier details so we can help monitor the return and update you accordingly. Please retain all proof of postage receipts until you are satisfied your refund request has been completed. For international returns please mark clearly on your returns form and outer packaging "Returned goods - No commercial value". Without this, any taxes incurred will be your responsibility to pay your shipper.
Can I track the status of my return?
We aim to process your return within 14 working days of receipt, however in exceptionally busy periods this may take up to 28 days. As soon as we have processed your refund, you will receive an email notification. Please note it can take 3-5 working days for the payment to show in your account, depending on the card issuer.
What if my order is incorrect or faulty?
We’re sorry to hear that you’ve received an incorrect or faulty item!
Please contact firstname.lastname@example.org stating your order number and items that are incorrect/faulty and we will look into this for you.