Delivery & returns

Delivery processing time
Please allow 1-2 days for us to ship your items. Orders are usually dispatched on the same day but may take slightly longer during sales and peak seasons - either way you’ll get an email to confirm once it’s out for delivery!

Where is my order?

You’ll receive an email as soon as your order is dispatched. All deliveries require a signature on receipt. 

Delivery dates by country: 

UK - standard delivery (3-5 working days) or next day delivery 

Europe - 3-10 working days or express shipping 2-5 working days

United States, Canada, Australia and rest of the world - 3-10 working days or express shipping 2-5 working days


Do I have to pay International taxes and Duties?

Please note Shimmi cannot take responsibility for delays due to customer clearance as this beyond our control. Orders do not include possible taxes and duties which may be applied by customs authorities on delivery into your country. Import Duties and Taxes are the responsibility of the customer. If you fail to comply with customs and consequently the parcel is returned to Shimmi you will be liable for additional fees charged for return and re-delivery. 

For more information on what duties and taxes may be payable to you prior to the delivery of your parcel, we strongly recommend checking your local customs website or contacting them directly prior to placing an order. 

Can I order to an address different to my billing one?
You can enter your preferred shipping address at the checkout stage by selecting the ‘Delivery address is different from billing address’ option.

Where do you deliver to?
Orders are shipped worldwide. Simply choose country at checkout. 

Do I need to sign on delivery?
Yes, all deliveries require a signature upon receipt. If no one is available to sign for the parcel, the courier/delivery company will advise you to contact them to arrange a suitable time for re-delivery or collection of the order.

What if I’m not home when my parcel is delivered?
We know you’ll be as excited as we are to receive your dress but it happens, you’ve missed the delivery. You’ll receive a message from Royal Mail to let you know your parcel is waiting for you at a local branch.

What if my order doesn’t arrive?
We recommend waiting until after the the estimated expected delivery date but on the rare occasion your delivery doesn’t arrive on time, ping us a message on our contact page with your full name and order number and we’ll be on the case!

Can I exchange my order?
Due to the popularity of our range we can’t guarantee that we’ll have another size in stock. We’ll provide you with a full refund (once we’ve checked the item’s condition) and you can place another order.

What is your returns policy?
Items must be returned within 14 days of receipt in its original condition - unworn with the tag still attached. Start a return here and follow the simple steps.

Due to hygiene reasons we do not provide refunds or exchange for our hijab.


How much does it cost to return an item?
Postage charges are not refunded. For your protection we recommend using a signed for delivery service or one which insures you for the value of the good you are returning. 

Can I track the status of my return?
As soon as we have processed your refund, you will receive an email notification. Please note it can take 3-5 working days for the payment to show in your account, depending on the card issuer.

What if my order is incorrect or faulty?
We’re sorry to hear that you’ve received an incorrect or faulty item!
Please contact us stating your order number and items that are incorrect/faulty and we will look into this for you.